Need help with Heartstrings: Romance Stories? Email us at [email protected] and a real person answers, usually within two business days.

Common questions

How do I restore my purchases? Open Heartstrings, tap the gear on the cover, then Restore purchases. It unlocks everything your Apple Account has bought: Heartstrings+ and any Story Pass.

How do I cancel Heartstrings+? In Heartstrings, tap the gear, then Manage subscription. Or open iPhone Settings › your name › Subscriptions. Cancel at least 24 hours before it renews. You keep access until the end of the period you paid for.

Refunds. Apple handles payments and refunds. Request one at reportaproblem.apple.com.

My progress. Your story, your name in it and your choices are stored on your iPhone. We have no account for you and can’t see them. Tap Start over on the cover to clear them.

Is it for me? Heartstrings is fiction for adults (18+). Every character is an adult and an AI character, and every voice is AI-generated.

If you’re struggling. If you’re thinking about hurting yourself, call or text 988 (US) or find a helpline near you at findahelpline.com.

The 2023 Social AI app. To delete an account from the 2023 app, see Delete a 2023 Social AI account.

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